Info, Warranty and Returns

Company

TLC BIKES is a 100% rider owned and run BMX company established in October 2013 based in Essex, UK. Our aim is to provide high quality, reliable and innovative BMX parts to BMX riders around the world at affordable prices. All of our BMX parts are designed, inspected and packaged here in the UK, they are then thoroughly tested in house and by our team of riders to make sure they can withstand all kinds of BMX riding.

TLC BIKES is devoted to providing good customer service, fast delivery and exciting BMX parts for your ride. Please see our delivery, warranty and returns info below.

Delivery

  • UK delivery usually takes 1-3 working days from the date of purchase.
  • Delivery outside of the UK but within the EU usually takes 3-5 working days from the date of purchase.
  • Delivery outside of the EU usually takes 5-10 working days from the date of purchase.

Back-orders

  • All parts that are ordered on backorder will be dispatched as soon as they are in stock again.
  • Back ordered parts will usually be delivered in 5-10 working days but can take up to 20 working days depending on the manufacturing proccess.

Warranty

  • All BMX parts have a 12 month warranty against manufacturing and material defects.
  • All BMX parts that have proven to be faulty will be replaced immediately.
  • The warranty excludes any damage that is a sign of incorrect installation and not part failure.
  • A copy of the receipt will need to be shown when returning a part.
  • You will need to be the original purchaser of the part to return it under warranty.

Returns Policy

  • If you are not happy with your purchase from TLC BIKES you have 14 days to return the part for a full refund.
  • It must be unused and in it’s original packaging to receive a full refund.
  • If the part has in fact been used, it will be returned to you with no refund issued.